On Hold Messages FAQ
What are on hold messages?
On hold messages are short, professionally voiced recordings that callers hear while they wait on the phone. They welcome callers, share useful information such as opening hours and services, and reduce hang-ups.
Can I hear a demo before I buy?
Yes. Media Group offers a free, custom on hold message demo so you can hear how your business could sound before you commit. Fill in the form on this page to request yours.
Do you write the script for me?
Yes. Our copywriters can write your on hold script from scratch or polish wording you already have. You approve the script before it is recorded.
Will the messages work with my phone system?
Yes. We supply your on hold messages in the file format your phone system or provider needs, including traditional PBX, hosted, cloud and VoIP systems.
Is the background music licensed?
We mix your messages with licence-free music from our library, so you don't need a separate music licence for the tracks we supply.
Do you work with businesses outside Queensland?
Yes. Media Group is based in Mount Nathan QLD and works with businesses right across Australia. Everything is handled remotely, from script approval to delivery. Call 1800 086 183.
