On Hold Messages for Australian Businesses
Every caller who waits on the line is a chance to make a good impression. Media Group has been writing, voicing and producing on hold messages for Australian businesses since 2008.
Our telephone on hold messages tell callers who you are, what you offer and why it's worth staying on the line, so the wait feels shorter and your business sounds as professional as it is.
Whether you call them messages on hold, on-hold messages or phone on hold messages, the idea is the same: replace silence or a beeping tone with a short, friendly program of messages and music that's built around your business.
What Are Telephone Messages On Hold?
When someone rings your business and is transferred, queued or put on hold, they hear a recording. That recording can be dead air, generic music, or a tailored program that reinforces your brand, answers common questions, promotes services and points callers to your website.
A well-written message on hold can also cover opening hours, locations and current offers, which saves your team time on every call.
On-Hold Messages for Any Phone System
Our on-hold messages work with any phone system, from a small office handset setup to a cloud or hosted PBX, VoIP service or call centre platform.
We supply the finished recording in the file format your system or provider needs, so getting it live is simple. If you're not sure what your system takes, just ask us and we'll help you work it out.
Telephone Recordings: Welcome, IVR & After Hours
On hold is only one part of how your phones sound. We produce the full set of professional telephone recordings so every stage of a call is consistent:
Welcome messages
A warm, clear phone greeting or auto attendant message that answers the call.
Menu prompts
IVR recordings like "press 1 for sales" that route callers quickly.
After hours messages
Let callers know when you're open and how else to reach you.
Add music on hold: licence-free tracks that sit underneath or between your messages (see our on-hold music page for more). Using the same voice and style across all your telephone recordings makes your business sound polished and easy to deal with.
How It Works
- Brief: tell us about your business, your callers and anything you'd like to promote.
- Script: send us your own script if you already have one, or our in-house writers can draft one for you to review and tweak. Either way works, so you don't need to write a word unless you want to.
- Voice: choose from our professional Australian voice artists, male or female, and use more than one voice if you like.
- Music: pick a track from our licence-free music on hold library to suit your brand.
- Delivery: we mix and master your program and deliver it ready for your phone system.
Why Choose Media Group?
- Creating on hold messages and business audio since 2008
- Our own recording studios, with in-house copywriters, voice artists and audio engineers
- A wide range of Australian voice artists, plus voices from around the world
- Hundreds of licence-free music tracks and a large sound effects library
- Fast turnaround and friendly help with scripts and updates
- Reminders to keep your messages on hold fresh and up to date
We also produce professional voiceovers for radio, TV and online video, so your phone messages can match the rest of your marketing.
Hear a Free On Hold Message Demo
The best way to see what on hold messages can do for your business is to hear one. Request your free on hold message demo and we'll write, voice and produce a short custom sample for your business, with no obligation.
On Hold Messages FAQ
What's the difference between on hold messages and telephone recordings?
On hold messages are what callers hear while they wait. Telephone recordings is the broader term and also covers welcome greetings, IVR menu prompts and after hours messages. We produce all of them.
Will my on-hold messages work with my phone system?
Yes. We supply your recording in the file format your phone system or provider needs, whether it's a traditional PBX, a hosted or cloud system, or VoIP.
Can I supply my own script?
Yes. You're welcome to send us your own script, and we'll record it as written or suggest small tweaks so it sounds natural on the phone. If you'd rather not write it, our copywriters can write it from your brief, and you can review it before anything is recorded.
Do I need a music licence for on hold music?
Not with our library. The music we use is licence-free, so you don't pay ongoing music licence fees for it. See our APRA and PPCA free music page for more.
Can I update my messages later?
Yes. Individual messages can be rewritten or replaced whenever your offers, hours or services change, and we'll remind you when it's a good time for an update.
Can I hear a sample before I commit?
Absolutely. Request a free demo and we'll produce a short custom sample for your business.
