Introducing Menu Prompts
Menu prompts, also known as Interactive Voice Response (IVR) prompts, are popular with Australian businesses, so chances are you deal with them every day.
A menu prompt is a professionally scripted, voiced and produced recording that directs callers to the right department by asking a few simple questions. Callers respond by speaking or selecting a number on the keypad. It's audio advertising and professional phone messages at their best.
How Are IVR / Menu Prompts Beneficial?
Shorter wait times
Callers reach the right person faster, with less time on the line.
Right department
Clear options route every call to the team that can help.
Information 24/7
Pre-recorded options answer common questions, even after hours.
Implementing Interactive Voice Response / menu prompts helps with:
- Reducing caller wait times
- Providing clear and accurate information, updated when needed
- Providing callers with information 24/7
- Directing callers to the right department
- Sounding professional
- Acting as a customer service representative
Think of your menu prompts as a customer service representative that works 24/7. Like an auto attendant, they take the call when your staff are busy, reducing time on the phone and cutting caller wait times.
You can also use menu prompts as a source of information. Rather than passing callers to a staff member, offer an option that plays the information they need, available around the clock, even after your offices close.
While callers wait to be connected, pair your prompts with messages on hold and queue messages so every stage of the call sounds consistent.
How It Works
- Brief: tell us your departments and the options you want callers to hear.
- Script: send your own script, or our in-house writers can draft one for you to review.
- Voice: choose from our professional Australian voice artists, male or female.
- Music: add a licence-free track from our on hold music library if you like.
- Delivery: we produce your recordings in the file format your phone system needs.
The Ideal Phone Message Solution
Could a menu prompt be the answer to your inbound call dilemmas? We supply professionally scripted, recorded and produced audio that reflects well on your brand.
Choose from our wide range of talented voice artists, and our scriptwriters will work with you on a clear, concise script that gets callers to the information or person they need.
Sign Up for a Menu Prompt Today
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Menu Prompts FAQ
What is an IVR menu prompt?
A recorded menu, such as press 1 for sales, that guides callers to the right department or information using their keypad or voice.
Will it work with my phone system?
Yes. We supply the recording in the file format your phone system or provider needs, whether it's a traditional PBX, a hosted or cloud system, or VoIP.
Can I supply my own script?
Yes. Send us your script and we'll record it as written or suggest small tweaks. Or our copywriters can write it from your brief.
Can I update my menu options later?
Yes. When your departments or options change, we can re-record individual prompts in the same voice so your system stays consistent.
