Introducing MENU Prompts
Menu prompts, otherwise known as Interactive Voice Response (IVR) prompts are quite popular among Australian businesses, so chances are you have dealt with them on a day-to-day basis. A Menu Prompt is basically a professionally scripted, voiced and produced audio production that helps direct your callers to the right departments by asking a few simple questions in which the caller will respond by answering into the phone, or selecting a number from the keypad. It's audio advertising and professional phone messages at its optimum.
How are IVRs / MENU Prompts Beneficial?
There are an abundance of benefits for implementing Interactive Voice Response / Menu Prompts, such as:
- Reducing caller wait times
- Providing clear and accurate information (that can be updated and modified when needed)
- The ability to provide callers with information 24/7
- Help directs your callers to the right department
- Sounds professional
- Acts as a Customer Service Representative
Think of your Menu Prompts as a customer service representative for your business. This little piece of audio advertising can work for you 24/7 if you like. It will significantly reduce the time your staff will need to spend on the telephone, and it will reduce your callers wait time. Similar to an auto attendant, your Menu Prompts are designed to take the call when your staff need not. Which effectively means that there is no waiting should staff be busy with other duties.
If you have clear and concise messages asking the right questions, then the callers should be directed to the right department. Alternatively, you can use your Menu Prompts as a source of information, so rather than needing to pass your callers on to a staff member at all, you can have an option that your callers can select that simply gives your caller a pre-recorded production with the information they are looking for. You can set this up, so your callers can access this information 24/7 - even after your offices have closed.
The ideal phone message solution!
Think that a Menu Prompt could be the answer to all your inbound call dilemmas? Then make sure you contact the team here at Media Group! We only supply our customers with professionally scripted, recorded and produced audio productions that will be a great reflection on your brand. You can select from our vast array of very talented voice artists to speak to your callers, and our scriptwriters will work with you to create a clear and concise script that will be sure to help direct your callers to the information / person they are needing to speak to.
Sign up for a MENU Prompt Today
Simply click here, and supply us with your company’s information, and one of our friendly sale consultants will be in contact with you shortly to discuss your IVR requirements.