Licence-Free Music On Hold
Silence on the line makes callers think they've been cut off, and the same tinny tune on repeat isn't much better.
Media Group supplies professional on hold music for business phones from our own licence-free library, so you get great-sounding hold music without ongoing music licence fees. Choose from hundreds of tracks across many styles, from calm and corporate to upbeat and modern.
Because our music on hold is licence-free, you don't need a separate licence from collection agencies such as APRA or PPCA for the tracks we supply. Read more on our APRA and PPCA free music page.
Music + Messages On Hold
Music works best when it's paired with short, helpful messages. We mix your hold music with professionally written and voiced on hold messages, so callers hear useful information about your business between tracks.
- Script: you can supply your own script or have our in-house writers write one for you.
- Voice: choose from our professional Australian voice artists, male or female, or use more than one voice.
- Music: pick tracks from our licence-free library to suit your brand.
- Update anytime: messages can be updated or swapped out at any time, so your program stays current as your services and offers change.
Phone-System Ready Files
- Our on hold music and messages work with any phone system
- Including traditional PBX, hosted and cloud phone systems and VoIP
- We deliver your finished program in the format your system or provider needs, ready to load
Want your whole phone experience to match? We also produce these in the same voice and style:
Welcome messages
A friendly greeting the moment your call is answered.
IVR menu prompts
Clear options that route callers quickly.
After hours messages
Let callers know when you're open.
Media Group has been producing business audio and voiceovers since 2008.
Keeping a Grip on Your On Hold
If you've ever felt deserted while dangling on the end of a phone line, you may have been a victim of "on hold revenge".
It's what happens when callers who've suffered through boring, badly recorded hold programs start leaving their own callers on hold for ages, often to endless repetitions of Bach's Prelude and Fugue No 21 in B flat major.
Happily, there's a simple cure. A Media Group on hold program combines quality voice recording with short intervals of entertaining music, which keeps callers informed and helps cut down on hang-ups when all your lines are busy.
Enjoy a Free On Hold Music Demo
To show you how good your business can sound, we'll create a short demo just for you, written, voiced and produced with music from our library. No gimmicks and no off-the-shelf rework, just a real original demo. Request your free on hold demo and become part of the cure for on hold revenge.
Request your free on hold demo
On Hold Music FAQ
Do I need an APRA or PPCA licence for your on hold music?
No. The music in our library is licence-free, so you don't need a separate collection agency licence for the tracks we supply.
Will the music work with my phone system?
Yes. We deliver files in the format your phone system or provider needs, whether it's a PBX, hosted, cloud or VoIP system.
Can I have music only, without messages?
Yes, though most businesses get more value from mixing music with short messages. We're happy to help you decide what suits your callers.
How do I choose a track?
Tell us about your business and the feel you're after, and we'll suggest tracks from our library to match your brand.
Can I hear a demo first?
Yes. Request a free demo and we'll produce a short custom sample for you.
