On Hold Messages for Brisbane Businesses
When a Brisbane caller is put on hold, the audio they hear shapes how they feel about your business. Media Group writes, voices and produces professional on hold messages and music on hold for Brisbane and South East Queensland businesses, remotely from our base on the Gold Coast.
We replace silence, beeps or generic hold loops with a short program of helpful messages and licence-free music that sounds like your brand, works on any phone system, and is delivered digitally ready to load. Same day turnaround is available on many jobs.
Request a free Brisbane demo Get a free quote
Prefer to talk? Call 1800 086 183.
On Hold Messages and Music On Hold for Brisbane
Brisbane businesses take calls from across the CBD, Fortitude Valley, the northside growth corridors, Logan, Ipswich, Moreton Bay and Redlands. Callers may be booking a clinic appointment, chasing a trade quote, waiting for a hotel reservation desk or sitting in a contact centre queue. A clear telephone on hold program keeps them informed and less likely to hang up.
Our Brisbane on hold messages can cover opening hours, locations, parking, online booking, current offers and answers to the questions your team fields every day. Between those messages we add music on hold from our licence-free library, so the wait feels shorter and more professional.
- On hold messages: short, friendly announcements written for your Brisbane callers.
- Music on hold: licence-free tracks that sit underneath or between your messages.
- Telephone recordings: welcome greetings, IVR menus, queue messages and after hours recordings in the same voice.
- Digital delivery: finished files for your PBX, cloud or VoIP system. No discs, no courier, no studio visit.
Who We Help Across Brisbane and SEQ
Medical, dental and allied health
Explain services, opening hours and online booking while patients wait on the line.
Trades and home services
Phone greetings and hold messages that make a small team sound established and easy to deal with.
Professional services
Clear IVR menus and after hours messages for firms in the CBD, Newstead, Milton and beyond.
Hospitality and tourism
Hold programs for hotels, venues and attractions that answer common booking questions.
We also work with retailers, education providers, government teams and multi-site organisations that need the same voice across Brisbane and interstate offices.
Music On Hold and Licensing
The music we supply for your Brisbane phones comes from our licence-free library, so you do not pay ongoing music licence fees for those tracks. If you want to play other commercial music on hold, such as the radio or a playlist, you will usually need a public performance licence, and OneMusic Australia is the place to check. Read more on our licence-free music page, or see our full music on hold guide.
Works With Any Brisbane Phone System
Whether your office uses a traditional PBX, a hosted or cloud phone system, or VoIP from a local or national provider, we deliver the finished program in the format your system needs. If you are not sure what that format is, tell us your provider and we will help you work it out. Older systems that need a dedicated player are covered on our on hold hardware page.
Complete Your Brisbane Phone Experience
Welcome messages
A warm greeting the moment the call is answered.
IVR menu prompts
Clear options that route callers quickly.
After hours messages
Let callers know when you are open and how else to reach you.
Queue messages
Keep busy queues informed while they wait.
Need a telephone voice? Browse our Australian telephone voice artists, or start with a free on hold demo written for your Brisbane business.
How It Works
- Brief: tell us about your Brisbane business, your callers and anything you want to promote.
- Script: send your own script, or our copywriters will draft one for you to review.
- Voice and music: choose an Australian voice artist and a licence-free track that suits your brand.
- Production: we record, mix and master your on hold program remotely from our base on the Gold Coast.
- Delivery: you receive digital files ready for your phone system, often with same day turnaround.
Messages can be rewritten or re-recorded whenever your hours, staff or offers change, and we can remind you when it is a good time for an update.
What Our Clients Say
“The relationship we currently have with Media Group is great, I find them to display complete professionalism! They are always prompt in updating our on hold recordings for each of our Australian properties and they keep the process simple and fast.”
– Park Royal Hotels (case study)
“We are able to update our telephone audio weekly and the team at Media Group are extremely efficient and easy to deal with. The best part is that they control it all remotely.”
– Showcase Jewellers (case study)
Get Started With Brisbane On Hold Messages
Tell us about your callers and your phone system and we will come back with script ideas, a music suggestion and a free quote. Prefer to talk? Call 1800 086 183.
Brisbane On Hold Messages FAQ
Do you produce on hold messages for Brisbane businesses?
Yes. Media Group writes, voices and produces on hold messages and music on hold for Brisbane and South East Queensland businesses, delivered digitally in the format your phone system needs.
Do you have a studio in Brisbane?
No. We produce your telephone recordings remotely from our base on the Gold Coast. You brief us by phone or email, approve the script and voice, and receive finished files ready to load. There is no studio visit and no travel.
Will my Brisbane on hold messages work with my phone system?
Yes. We supply files for traditional PBX, hosted and cloud systems, and VoIP. If you are unsure what your provider needs, ask us and we will help.
Do I need a music licence for music on hold in Brisbane?
Not for the licence-free tracks we supply. If you want to play other commercial music on hold, check licensing with OneMusic Australia.
How quickly can you turn around Brisbane on hold messages?
Same day turnaround is available on many jobs once your script and music choice are approved. Updates to individual messages are quick as well.
Can you update our messages when Brisbane office hours or offers change?
Yes. We can rewrite and re-record individual messages whenever your hours, staff or promotions change, and deliver updated files ready for your phone system.
Can I hear a sample before I commit?
Yes. Request a free demo and we will write, voice and produce a short custom sample for your Brisbane business.
What is the difference between this page and your Brisbane voice artists page?
This page is for telephone on hold messages and music on hold. Our Brisbane voice artists page covers voiceovers for radio, TV, online video and narration. Many clients use both so callers hear the same professional voice on air and on hold.
