Music on Hold for Small Business: A Practical Guide

Silence on hold makes callers think they’ve been cut off. For a small business, every dropped call can be a lost customer. Music on hold is one of the simplest ways to keep people on the line.

Why music on hold matters

Callers who hear music, especially mixed with short messages, tend to wait longer and feel better about the wait. It also tells them your business is professional and organised.

Choosing the right music

• Match your brand: relaxed for a day spa, upbeat for a gym, calm for a medical clinic.
• Avoid tracks with heavy vocals that clash with spoken messages.
• Choose music recorded for phone systems so it sounds clear on a phone line.

Licensing

Playing commercial radio hits on hold usually needs a licence. See OneMusic Australia. Our music library is supplied for on hold use.

Add messages for more value

Combine music with on hold messages about your services, opening hours and website. Explore our music on hold options.

Local help, Australia-wide

We work remotely from our base on the Gold Coast with businesses across Australia, including Brisbane and the Gold Coast, with same day turnaround. Call 1800 086 183.