IVR Recordings and Phone Menu Prompts
Your phone menu is often the first conversation a customer has with your business. Media Group produces professional IVR recordings, phone menu prompts and auto attendant messages in natural Australian voices, written, voiced and delivered ready for your phone system.
We work remotely from our base on the Gold Coast with businesses right across Australia, and we have been producing professional phone messages since 2008. Every prompt is recorded by a professional voice artist, so your menu sounds clear, friendly and consistent from the first greeting to the last option.
Get a free quote Call 1800 086 183
What Are IVR and Phone Menu Recordings?
IVR stands for interactive voice response. It is the recorded voice that answers your calls and offers callers a choice, such as “press 1 for sales, press 2 for accounts”. Callers respond on their keypad, or by speaking if your phone system supports speech recognition, and the system routes them to the right team or plays the information they need. Smaller systems often call this an auto attendant or digital receptionist; larger ones use multi-level IVR menus. Either way, the quality of the recording shapes how professional your business sounds.
Every Prompt Your Phone System Needs
Auto attendant greetings
The first thing callers hear, with clear options to reach the right team.
Menu options and sub-menus
"Press 1 for sales, press 2 for accounts", with sub-menus for bigger organisations.
After hours messages
Your opening hours, website and urgent contact options when the office is closed.
Holiday messages
Public holiday and Christmas closure messages ready to switch on.
Emergency and outage messages
Fast updates when something unexpected affects your callers.
Queue and hold prompts
Position updates and helpful information while callers wait.
Why Professional IVR Recordings Matter
- Callers reach the right person faster: clear, well ordered options cut misrouted calls and transfers.
- Shorter wait times: recorded information answers common questions without tying up your staff.
- Help around the clock: your menu works 24/7, including after hours and on public holidays.
- A consistent brand voice: one professional voice across your greeting, menu, queue and on hold messages.
Scripting Help Included
Not sure how to word your menu? Our in-house copywriters write phone menu scripts every day. We keep options short, put the most requested option first, limit each menu to four or five choices and use sub-menus where needed, so callers are never left trying to remember what number to press. Send us your departments and we will draft a script for you to review, or supply your own and we will tidy it up.
Australian Voices, Male and Female, Plus Other Languages
Choose from our professional Australian telephone voice artists, male or female, warm and friendly or crisp and corporate. Need to serve callers in other languages? We record multilingual menus with native speaking voice artists and professional translation, so callers can choose their language right at the start of the call.
Delivered for Any Phone System
We deliver your recordings in whatever format your phone system or provider asks for, including the 8 kHz telephone WAV formats most systems need, plus MP3 and other formats on request. Our IVR recordings work with traditional on-premise PBX systems, hosted and cloud phone systems, VoIP, Microsoft Teams Phone, 3CX and other business phone platforms. Each prompt is supplied as a separate, clearly named file, ready to upload, and we are happy to talk to your phone provider or IT team if needed.
How It Works
- Brief: tell us your departments, the options you want and your opening hours.
- Script: send your own script, or our writers will draft one for you to approve.
- Voice: choose an Australian voice artist, male or female, or another language.
- Record: your prompts are professionally voiced, edited and produced, with optional licence-free music.
- Deliver: you receive separate files in your phone system’s format, with same day turnaround available.
Need a change later? New options, staff changes or holiday hours can be updated quickly in the same voice.
Complete Your Phone Experience
Welcome messages
A friendly greeting the moment your call is answered.
After hours messages
Let callers know when you are open and how else to reach you.
Queue messages
Keep callers informed while they wait in a busy queue.
Music on hold
Licence-free music mixed with your on hold messages.
Our hold music is licence-free. If you play other commercial music on your phones, check licensing with OneMusic Australia.
What Our Clients Say
“The relationship we currently have with Media Group is great, I find them to display complete professionalism! They are always prompt in updating our on hold recordings for each of our Australian properties and they keep the process simple and fast.”
– Park Royal Hotels (case study)
“We are able to update our telephone audio weekly and the team at Media Group are extremely efficient and easy to deal with. The best part is that they control it all remotely.”
– Showcase Jewellers (case study)
Get Your IVR Recordings Started
Tell us about your phone menu and we will take care of the script, voice and files, with same day turnaround available. Call 1800 086 183 or request a free quote.
Get a free quote Free on hold demo
IVR and Phone Menu FAQ
What is an IVR recording?
An IVR (interactive voice response) recording is the voice your callers hear when your phone system answers and offers options, such as "press 1 for sales". Callers choose by pressing a number on the keypad or, if your phone system supports speech recognition, by saying their choice. We supply the recorded prompts; the menu logic and any speech recognition are set up in your phone system.
What is the difference between an auto attendant and IVR?
An auto attendant is a simple automated receptionist that greets callers and transfers them by keypad option or extension. IVR usually describes larger, multi-level menus that can also play information or connect to other systems. We supply the recorded prompts for both.
Will your recordings work with my phone system?
Yes. We deliver in the file format your system or provider asks for, including the 8 kHz telephone formats most systems need, ready to upload to a traditional PBX, cloud or VoIP system, Microsoft Teams Phone, 3CX and other platforms.
Can you help write my phone menu script?
Yes. Send us your departments and options, and our in-house copywriters will draft a clear script for you to review, or you can supply your own and we will suggest improvements.
How many menu options should I have?
We usually recommend no more than four or five options per menu, with the most requested option first. If you need more, sub-menus keep each step short and easy to follow.
Can you record after hours, holiday and emergency messages too?
Yes. We record after hours, public holiday, Christmas closure and emergency or outage messages in the same voice as your menu, so you can switch them on whenever you need them.
How fast can you deliver IVR recordings?
Same day turnaround is available on many jobs once your script is approved, and single prompt changes are quick, so your menu stays up to date.
Do you offer other languages?
Yes. As well as Australian male and female voices, we can record your prompts in many other languages with native speaking voice artists and professional translation. How callers select their language is set up in your phone system.
Can you record prompts for speech-driven or voice-activated menus?
Yes. We record the prompts for menus where callers say their choice instead of pressing a number. Whether your menu can respond to speech depends on your phone system, which handles the speech recognition. We supply the recorded prompts, ready to load into it.
