When the surgery or clinic is closed for the day and the phone starts ringing it’s important to ensure the caller gets the right message.
As a Doctor, Clinician or Practice Manager you must ensure the After Hours Message For a Medical Office must advise callers that in any emergency or life threatening situation they should hang-up and immediately call 000 or the nearest hospital.
Having fulfilled that obligation the After Hours Message For a Medical Office can then relay any relevant information. This would generally include the normal opening hours, your address and access details.
You can also advise those coming by car whether parking is available or tell those using public transport about the most convenient bus, tram or rail services to use.
Invite callers to leave a contact number.
If your phone system is capable of recording a message you should invite the caller to leave their best contact number. They may also be encouraged to add a brief outline of the reason for their call.
If the After Hours Message includes an offer to return the call be certain to state when the return call is likely to be made.
Above all make sure you do return the call as promised. Nothing is more disappointing to any client than neglecting to follow-up.
Improving doctor-patient relationships
An After Hours Message For Medical Offices plays a significant role in the doctor-patient relationship. But that’s only one of the important telephone messages you should be using to enhance your service to patients.
The business audio specialists at Media Group will advise you on the best way to project your professional image over the telephone.
Media Group will script and record a complete package of telephone messages just for you. Messages that are easily updated to cover seasonal changes and any variations in Covid-19 requirements.
Make it all happen in a flash online using a laptop or smart phone. Select the skilled male and female voice over talent you prefer to use. Choose and the accompanying music tracks from the Media Group library of Royalty Free Music.
Get the best results at the most competitive rates. It all starts with a click here at www.mediagroup.com.au
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