On Hold Messages for Melbourne Businesses
When a Melbourne caller is put on hold, that pause is part of how they judge your business. Silence, a beep or a tired music loop does not sit well with people used to a high standard, whether they are calling a Collins Street office, a clinic in Parkville or a venue on a Friday night. Media Group writes, voices and produces professional on hold messages and music on hold for Melbourne and Victorian businesses, remotely from our base on the Gold Coast.
We are a virtual production studio. There is no Melbourne office to visit and no need to send anyone in for a recording. You brief us by phone or email, we work to Melbourne time — including during daylight saving, when Victoria is an hour ahead of Queensland — and we deliver finished files ready to load into your phone system. Same-day turnaround is available, subject to talent availability.
Request a free Melbourne demo Get a free quote
Prefer to talk? Call 1800 086 183.
On Hold Messages and Music On Hold for Melbourne
Melbourne businesses take calls from the CBD and Docklands, the inner north and south, the south-east through Clayton and Dandenong, the west, and the airport corridor out to Tullamarine. Callers might be booking an appointment, waiting for a professional services firm, chasing a trade quote, or holding for a reservation desk. A clear telephone on hold program keeps them informed and less likely to hang up.
Our Melbourne on hold messages can cover opening hours, how to find you (including parking and public transport), other sites or campuses, online booking, current offers, and the questions your team answers every day. Between those messages we add music on hold from our licence-free library, so the wait feels shorter and more professional. If you would rather not write the script yourself, our copywriters can draft it for you to review.
- On hold messages: short, friendly announcements written for your Melbourne callers.
- Music on hold: licence-free tracks that sit underneath or between your messages.
- Telephone recordings: welcome greetings, IVR menus, queue messages and after hours recordings in the same voice.
- Digital delivery: finished files for your PBX, cloud or VoIP system. No discs, no courier, no studio visit.
Who We Help Across Melbourne and Victoria
Professional and financial services
Clear IVR menus, after hours messages and hold programs for firms in the CBD, Docklands and Southbank.
Health, research and education
Explain services, hours and how to find you while patients or students wait, from Parkville and Clayton to suburban clinics.
Creative studios and agencies
Telephone audio that matches the standard of your other work, for teams in Collingwood, Cremorne, Richmond and beyond.
Hospitality, venues and events
Hold programs that answer booking questions and stay useful on busy evenings and event days around the inner city.
We also work with manufacturers and logistics teams in the west and south-east, retailers, and businesses in Geelong, the Bellarine and regional Victoria. If you have more than one site, the same Australian voice can run across your Melbourne locations and interstate offices.
Music On Hold and Licensing
The music we supply for your Melbourne phones comes from our licence-free library, so you do not pay ongoing music licence fees for those tracks. If you want to play other commercial music on hold, such as the radio or a playlist, you will usually need a public performance licence, and OneMusic Australia is the place to check. Read more on our licence-free music page, or see our full music on hold guide.
Works With Any Phone System in Melbourne
Whether your office uses a traditional PBX, a hosted or cloud phone system, or VoIP from a local or national provider, we deliver the finished program in the format your system needs. If you are not sure what that format is, tell us your provider and we will help you work it out. Older systems that need a dedicated player are covered on our on hold hardware page.
Complete Your Melbourne Phone Experience
Welcome messages
A warm greeting the moment the call is answered.
IVR menu prompts
Clear options that route callers quickly.
After hours messages
Let callers know when you are open and how else to reach you.
Queue messages
Keep busy queues informed while they wait.
Need a telephone voice? Browse our Australian telephone voice artists, or start with a free custom demo of your telephone recordings. You can also hear how we approach voiceovers on our Melbourne voice artists page, or read the national guide to messages on hold.
How It Works
- Brief: tell us about your Melbourne business, your callers and anything you want to promote. We work to Melbourne time, including during daylight saving.
- Script: send your own script, or our copywriters will draft one for you to review.
- Voice and music: choose an Australian voice artist and a licence-free track that suits your brand.
- Production: we record, mix and master your on hold program remotely from our base on the Gold Coast.
- Delivery: you receive digital files ready for your phone system. Same-day turnaround is available, subject to talent availability.
Messages can be rewritten or re-recorded whenever your hours, staff or offers change, and we can remind you when it is a good time for an update.
What Our Clients Say
“The relationship we currently have with Media Group is great, I find them to display complete professionalism! They are always prompt in updating our on hold recordings for each of our Australian properties and they keep the process simple and fast.”
– Park Royal Hotels (case study)
“We are able to update our telephone audio weekly and the team at Media Group are extremely efficient and easy to deal with. The best part is that they control it all remotely.”
– Showcase Jewellers (case study)
Get Started With Melbourne On Hold Messages
Tell us about your callers and your phone system and we will come back with script ideas, a music suggestion and a free quote. Prefer to talk? Call 1800 086 183.
Melbourne On Hold Messages FAQ
Do you produce on hold messages for Melbourne businesses?
Yes. Media Group writes, voices and produces on hold messages and music on hold for Melbourne and Victorian businesses, delivered digitally in the format your phone system needs.
Do you have a studio in Melbourne?
No. We are a virtual production studio, based on the Gold Coast, and we serve Melbourne remotely. You brief us by phone or email, we work to Melbourne time (including during daylight saving, when Victoria is an hour ahead of Queensland), and you receive finished files ready to load. There is no Melbourne office to visit and no travel.
Will my Melbourne on hold messages work with my phone system?
Yes. We supply files for traditional PBX, hosted and cloud systems, and VoIP, including systems from local and national providers. If you are unsure what your provider needs, ask us and we will help.
Do I need a music licence for music on hold in Melbourne?
Not for the licence-free tracks we supply. If you want to play other commercial music on hold, check licensing with OneMusic Australia.
How quickly can you turn around Melbourne on hold messages?
Same-day turnaround is available, subject to talent availability, once your script and music choice are approved. Updates to individual messages are quick as well.
Can you update our messages when Melbourne hours or offers change?
Yes. We can rewrite and re-record individual messages whenever your hours, staff or promotions change, and deliver updated files ready for your phone system. We can also remind you when it is a good time for an update.
Can I hear a sample before I commit?
Yes. Request a free custom demo of your telephone recordings and we will write, voice and produce a short sample so you can hear how they will sound before you buy.
What is the difference between this page and your Melbourne voice artists page?
This page is for telephone on hold messages and music on hold. Our Melbourne voice artists page covers voiceovers for radio, TV, online video and narration. Many clients use both so callers hear the same professional voice on air and on hold.
