Your callers are a captive audience. Here’s what to tell them.
1. A warm welcome and reassurance
“Thanks for calling. Your call is important to us and one of our team will be with you shortly.”
2. Services they might not know about
Mention one service per message. A plumber might say: “Did you know we also install hot water systems?”
3. Opening hours and holiday times
Keep these current, especially around Christmas and public holidays.
4. Your website and online options
Point callers to online booking or FAQs.
5. Promotions and news
Seasonal offers, new staff or new locations keep messages fresh. Update them every few months.
What to avoid
- Messages longer than 30 seconds each
- Repeating “your call is important” every 20 seconds
- Out-of-date information
Get it written and voiced for you
Our copywriters write scripts and our voice artists record them, mixed with music on hold. See our on hold messages service, available Australia-wide including Brisbane and the Gold Coast. Same day turnaround. Call 1800 086 183 or try a free on hold message.
Tags: On Hold Messages, On Hold Scripts, Telephone Recordings, Message On Hold
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