TELL YOUR CUSTOMERS WHAT THEY LOVE TO HEAR WHILE ON HOLD!
You can keep your callers engaged even if you put them on hold by incorporating helpful and informative caller messages. This way, you will not lose your precious customers (callers) while they are waiting in the queue.
There are numerous ways to utilize digital messages on hold so that they feel engaged and in control. So, please do not miss out on the opportunity to entertain and educate your callers. This way, you will be able to retain your existing customers and make them happy!
What does it take to create an engaging call-on-hold message?
To create an engaging digital message on hold, one needs to have the right script and right voice! Such messages should be concise, apt, and crisp, conveying the brand message most appropriately.
Why Choose Us?
At Mediagroup, we give you the most creative script for your call-on-hold message. Our team of scriptwriters will create the best and innovative call-on-hold message scripts that will customize per your business requirements.
We have broadly categorized such messages into the following categories:
Greeting Messages: Who doesn’t like to get greeted on a call! Your callers will love to hear greeting messages the first thing when they call you. At your end, the first thing your callers will listen to is a greeting message, which will limit the number of calls ringing in case of an overflowing phone system. Plus, it gives you a buffer time to connect your caller to the appropriate agent. Also, your callers will feel that their call has been acknowledged.
Promotional Messages: You can also make use of promotional messages for call-on-hold. Such messages can be used to provide all the information on promotions and offers. You can use such messages to announce the company’s current situation.
Informative messages: Often, agents taking calls often need to put them on hold while looking up important information like billing details, etc. Playing an informative message in the meantime for your callers on hold will minimize their perception of wait time. On the other hand, it will allow you to share all the information about your products and services with your customers
Voicemail messages: It is a valuable service, and your customers will hear a voicemail message when they reach out to you outside business hours. Such a message is generally used to indicate the company's opening hours and basic information without requiring agent intervention. A voicemail message is beneficial if you provide a 24-hour assistance helpline. You can give all the information about your business like a website detail, social media, email, etc.
Now that you know all about the call-on-hold messages, please get in touch with our team to get one drafted for your business.
We will give you the best on-hold messages that will engage your customers and keep them happy!
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